You need to provide the correct board outline on one of the gerber files (we prefer it be on soldermask layer). The outline needs to be constructed by single line (not multiple line segments) that connect to each other (10 mil line width preferred), and the dimensions are calculated using the center of the line. See examples below:
An example of a good Outline
(Notice how the measurement is taken from center of the line)
Some examples of bad outlines:
Crop marks instead of line
Not Clean at the corner
Here the outline is made using multiple lines and overlapping lines, instead of a single line. This is not allowed.